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Bonuses are extra money, which is usually associated with a promotion or as a gesture of goodwill. Each bonus has their own wagering requirement, so take a look through our promotions page or emails to check the individual requirements.
Once you meet the wagering requirements, the bonus will transfer to your cash balance and will be available for you to cash out. You can check your wagering contribution under the promo section in your profile.
You can only withdraw with a payment method you have used to deposit. If you wish to use an alternative payment method to withdrawal then you need to deposit and wager the amount 3x before it becomes available.
We pride ourselves in offering fairness across all our games. LevelUp is a registered brand, and a licenced and regulated casino operator that falls under the laws of Curucao. We ensure we comply with all RNG requirements within our licence.
Don’t worry if a game freezes during a round or middle of a session, the system is built to complete the game for you with any winnings credited to your account on completion. At times technical errors can occur, and game round may remain incomplete. You can attempt to log back into the game and finish the round, but if you still receive the same error then we may have to cancel the round. Our support team will be happy to assist you, if this is the case.
If you feel you need some time away from the casino, we offer a cooling-off period of 1 day, 1 week, 1 month, 3 months or 6 months. The setting will be applied immediately and you will not be able to deposit or play during the set time, and will be removed from promotional offers. You can however, withdraw any balance you have in your account, if you wish to do so. Upon expiring your account will be re-opened automatically.
This setting controls the amount of money you can wager per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.
This setting limits the amount you can lose per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.